Identity management solutions and services

We offer a comprehensive range of identity solutions and services (including training and mentoring) to enable our clients to be efficient, competitive, secure and compliant, and to maximise the value of their investment.

For many organizations, user identity is central to maintaining the balance between security and accessibility. We understand this fine balance – the need to keep assets secure whilst making it as easy as possible for staff to access what they need, across systems and throughout the user lifecycle.

From greenfield implementations to assistance with documentation, from adding or migrating functionality to error resolution, and from future-proofing systems to staff training and mentoring, our expert team can help!

Our consultants have decades of identity experience and, in partnership with our sister company Oxford Computer Training, we are uniquely placed to provide integrated, end-to-end identity consulting and training services tailored to the needs of our clients.

Are you interested in learning more about what we can offer? Would you like to arrange a scoping call with one of our consultants? If so, get in touch with our Business Development Manager Mark Forbes – he would love to hear from you!

How we can help

Whether your project involves Microsoft Identity Manager (MIM), Entra/Azure AD or SoftwareIDM’s Identity Panel Suite, we can help!

See below for some examples of our identity management capabilities – but it’s not an exhaustive list!  So if there’s something else you need help with, or if you have any questions, please get in touch for an informal chat.

Planning and project design

  • Strategic workshops
  • Discovery workshops
  • Project requirements and design

Consulting projects

  • Greenfield identity management implementations
  • Analyzing, optimizing, and automating identity and access lifecycle processes
  • Entra workload architecture and configuration (federation, conditional access, Hello for Business)
  • Entra/Azure AD integration with MIM (teams, licences, cloud users and guests)
  • Extending and enhancing MIM
    • Upgrading MIM
    • Integrating additional systems and extending the portal
    • Implementing Azure MFA for MIM
    • Reviewing custom code and streamlining and enhancing security and performance
  • Installing and configuring SoftwareIDM’s Identity Panel Suite

Ongoing operational support (monthly or biweekly)

  • System troubleshooting and support
  • Resolving synchronization errors
  • Upgrades and patching
  • Health checks
  • Assisting with other pain points
  • Identifying future improvements

Security and compliance

  • Comprehensive reporting (underpinned by SoftwareIDM’s powerful reporting engine)
  • Identifying and remediating accounts and permissions policy violations
  • Resolving flagged compliance issues

Training and mentoring (in partnership with our sister company Oxford Computer Training)

  • Training in MIM, Azure AD and Azure AD Connect through public, private, online self-paced, and video courses
  • Support and mentoring for identity teams

Oxford Computer Training also write and deliver training courses for SoftwareIDM’s Identity Panel suite. These courses are available to Identity Panel customers as part of a Knowledge Package.

CONTACT US today to find out more

 

Technologies

Our consultants have extensive experience of building identity solutions using MIM, Microsoft Entra/Azure AD and SoftwareIDM’s HyperSync Panel.

They have worked on numerous identity projects integrating technologies such as:

  • HR platforms:
    • Workday
    • SuccessFactors
    • SAP
    • iTrent
    • SITS (evision)
  • Databases:
    • Microsoft SQL Server
    • Oracle
  • Content delivery platforms:
    • Blackboard
    • Moodle
  • Identity repositories:
    • Microsoft Azure AD
    • Microsoft Active Directory
    • Microsoft AD LDS
    • LDAP directories
  • Portals:
    • SoftwareIDM’s Service Panel
    • ServiceNow
    • White pages systems
  • Productivity applications:
    • Microsoft Teams (& Skype)
    • Microsoft Exchange (on-prem and online)
    • Microsoft SharePoint (on-prem and online)
    • Domino (Lotus Notes)
    • G Suite
  • CRMs:
    • Microsoft Dynamics
    • SalesForce
  • Reporting
    • SoftwareIDM’s Identity Panel
    • Microsoft Entra
  • Governance
    • SoftwareIDM’s Access Panel
    • Microsoft Entra
  • Others
    • Access/building card management systems
    • Client bespoke systems using PowerShell, SOAP, REST, database, and text files
    • Telephone systems

We are excited to extend our long-standing training partnership with the team at Oxford Computer Group UK to cover implementation and support for SoftwareIDM’s Identity Panel Suite.

Having written and delivered our training courses, the OCG UK team has unrivalled and in-depth technical expertise, and their consultants have an excellent track record of successful implementations.

They offer an unbeatable combination of product knowledge and implementation know-how.

Todd MollerupFounder and President of SoftwareIDM

Who we work with

Our expert identity consultants have decades of experience between them working with organizations – from small to large – from just about every sector and industry.

  • Advertising
  • Audit
  • Banking
  • Construction
  • Consulting and professional services
  • Defence and aerospace
  • Education – universities, colleges
  • Energy
  • EU agencies
  • Hospitality, food and beverage
  • Government
  • Healthcare
  • Information technology
  • Insurance
  • Manufacturing – automotive, heating
  • Media – TV
  • Police
  • Public services
  • Retail – clothing, DIY, supermarkets
  • Telecoms
  • Transportation

How we work

1. Discover

First we need to understand your goals, your current situation, your budget, your appetite for change, and so on. Only then can we recommend the way forward.

2. Design

Working closely with your team, we’ll design the solution to meet your business goals, and a plan to get there.

3. Deploy

Installing and configuring a complex solution inevitably causes a degree of disruption to ongoing operations. Our experienced consultants will minimize such impacts, and bring the benefits to bear as quickly as possible.

4. Support

We can provide on-going support as needed – with training, health checks, mentoring, technical reviews, upgrades, monitoring and more!